Kim Bode addressed the challenges small businesses face due to a lack of communication and problem-solving skills among employees in an article published in the March/April 2026 issue of FOCUS magazine by the Small Business Association of Michigan. Bode said on Apr. 2 that these so-called ‘soft skills’ are becoming increasingly important, as many new workers enter the workforce without them.
The topic is significant because labor quality has become a top concern for small business owners, with many reporting difficulties finding qualified applicants. “The National Federation of Independent Business cited labor quality as our number one issue, ahead of inflation, with 89% reporting few or no qualified applicants for open positions,” Bode said.
Bode explained that missing these interpersonal and critical thinking skills can cost businesses time and money. She noted that instead of focusing on growth and strategy, business owners often find themselves solving problems employees should be able to handle independently. She also referenced how recent generations entering the workforce have been affected by events such as the pandemic: “Nearly half of Gen Z employees say the pandemic hindered their educational or career goals, and 68% feel stressed or anxious all the time.”
Bode called for adaptation from business leaders: “We can either spend our energy wishing things were different, or we can adapt.” She encouraged small business owners to take a leading role in addressing these issues within their teams: “Small business owners have the opportunity to lead this charge in ways large corporations never will, because we are closer to our people… The cost of doing nothing is one we already cannot afford.”
The Small Business Association of Michigan aimed to lead advocacy efforts for small businesses across the state according to its official website. The association featured Brian Calley as president and CEO according to its official website and extended services across Michigan including membership support, insurance offerings, and other resources according to its official website. Operating as a nonprofit advocacy organization focused on statewide interests according to its official website, SBAM continues efforts supporting local enterprises.
Bode concluded her article by inviting readers interested in discussing solutions further to contact her directly.
